TY - BOOK ID - 77869826 TI - 101 ways to improve customer service : training, tools, tips, and techniques PY - 2007 SN - 1280916109 9786610916108 0787994820 9780787994822 0787982008 9780787982003 6610916101 PB - San Francisco, CA : Hoboken, NJ : Pfeiffer ; J. Wiley & Sons Inc., DB - UniCat KW - Customer services. KW - Employees KW - Employee development KW - Employee training KW - Employees, Training of KW - In-service training KW - Inservice training KW - On-the-job training KW - Training of employees KW - Training within industry KW - Vestibule schools KW - Occupational training KW - Employer-supported education KW - Customer service KW - Service, Customer KW - Service (in industry) KW - Services, Customer KW - Technical service KW - Customer relations KW - Training of. KW - Customer services KW - Training of KW - E-books UR - https://www.unicat.be/uniCat?func=search&query=sysid:77869826 AB - 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization. ER -