TY - BOOK ID - 6977299 TI - Quality improvement in European public services : concepts, cases and commentary AU - Pollitt, Christopher AU - Bouckaert, Geert PY - 1995 SN - 0803974647 0803974655 9780803974647 PB - London Thousand Oaks : Sage, DB - UniCat KW - Total quality management in government KW - -Academic collection KW - #SBIB:35H2115 KW - #SBIB:35H300 KW - #SBIB:35H2102 KW - Europe Europa KW - Science administrative Bestuurswetenschappen KW - Plan (management) Plannen (management) KW - Management (cas concrets) Concreet management KW - Qualité Kwaliteitszorg KW - Mesure Maat KW - Public administration KW - Personeelsmanagement: openbaar ambt: Europa: algemeen KW - Organisatieleer: algemene werken KW - Personeelsmanagement bij de overheid: specifieke aspecten KW - Academic collection KW - Production management KW - Public economics KW - Europe KW - Europe [Western ] KW - Total quality management in government - Europe, Western UR - https://www.unicat.be/uniCat?func=search&query=sysid:6977299 AB - ER -