TY - BOOK ID - 68084006 TI - Release the hostages : using Goldratt's theory of constraints for customer support management. AU - Klapholz, Richard AU - Klarman, Alex PY - 2009 SN - 9780884271901 PB - Great Barrington North River Press DB - UniCat KW - 659.02 KW - 659.02 Publicity. Information work. Public relations--?.02 KW - Publicity. Information work. Public relations--?.02 UR - https://www.unicat.be/uniCat?func=search&query=sysid:68084006 AB - ER -