TY - BOOK ID - 67775019 TI - Customer-driven services management. PY - 2004 SN - 0761932550 8178293897 PB - New Delhi Response books. DB - UniCat KW - Customer services KW - Social Sciences and Humanities. Management studies, Business Administration, Organizational Science KW - Management KW - Management Studies. KW - 658.115 KW - 658.115 Public, state and nationalized enterprises KW - Public, state and nationalized enterprises KW - Customer service KW - Service, Customer KW - Service (in industry) KW - Services, Customer KW - Technical service KW - Customer relations UR - https://www.unicat.be/uniCat?func=search&query=sysid:67775019 AB - In Indian context. ER -