TY - BOOK ID - 6663632 TI - Design and management of service processes PY - 1996 SN - 0201633833 9780201633832 PB - Reading (Mass.) : Addison-Wesley Pub. Co., DB - UniCat KW - Customer services KW - Service industries KW - Production planning KW - Total quality management. KW - Management. KW - Quality control. KW - Production planning. KW - Customer services - Management. KW - Service industries - Quality control. UR - https://www.unicat.be/uniCat?func=search&query=sysid:6663632 AB - ER -