TY - BOOK ID - 663857 TI - Leading libraries : how to create a service culture AU - vanDuinkerken, Wyoma AU - Kaspar, Wendi Arant PY - 2015 SN - 9781783300655 1783300655 PB - London Facet Publishing DB - UniCat KW - Library management KW - Public services (Libraries) KW - Library personnel management. KW - Leadership. KW - Customer relations. KW - Bibliothèques KW - Leadership KW - Relations avec la clientèle KW - Services aux usagers KW - Personnel KW - Direction KW - Bibliothèques KW - Relations avec la clientèle UR - https://www.unicat.be/uniCat?func=search&query=sysid:663857 AB - This book seeks to explore leading in libraries, not leadership in terms of authority, but emphasising the act of leading, with a focus on what it means to lead, the acts and behaviours that are needed and how they impact on a wider organisation. Leading Libraries uses examples and case studies, along with reflective exercises, to show how a commitment to a service in libraries looks in action. The authors argue that commitment to service is mandatory in libraries and offer practical tools and tips for exercising leadership skills and leadership behaviours to help realize this. Topics covered include: * leadership theories - traditional and transformational * balancing encouragement and accountability * innovation and evolving service * strategic planning * sustaining service as a value * formalizing service leadership This book will be useful for information professionals and aspiring leaders seeking to understand leadership and to develop their own service-lead leadership. ER -