TY - BOOK ID - 65535257 TI - Co-creating Digital Public Services for an Ageing Society : Evidence for User-centric Design PY - 2021 SN - 3030528731 3030528723 PB - Springer Nature DB - UniCat KW - Public administration. KW - Public policy. KW - Demography. KW - Application software. KW - Social policy. KW - Public Administration. KW - Public Policy. KW - Information Systems Applications (incl. Internet). KW - Social Policy. KW - National planning KW - State planning KW - Economic policy KW - Family policy KW - Social history KW - Administration, Public KW - Delivery of government services KW - Government services, Delivery of KW - Public management KW - Public sector management KW - Political science KW - Administrative law KW - Decentralization in government KW - Local government KW - Public officers KW - Application computer programs KW - Application computer software KW - Applications software KW - Apps (Computer software) KW - Computer software KW - Historical demography KW - Social sciences KW - Population KW - Vital statistics KW - Public Administration KW - Public Policy KW - Demography KW - Information Systems Applications (incl. Internet) KW - Social Policy KW - Population and Demography KW - Information Systems Applications (incl.Internet) KW - Co-creation KW - Civic engagement KW - Open data KW - Digital public service KW - Geron-technology KW - Digital innovation KW - MobileAge KW - Open Access KW - Public administration KW - Population & demography KW - Information retrieval KW - Internet searching KW - Political economy KW - Social & ethical issues KW - Central / national / federal government policies UR - https://www.unicat.be/uniCat?func=search&query=sysid:65535257 AB - This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful. The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation project’s governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creation, public sector innovation, open government, ageing and digital technologies, citizen engagement and civic participation in socio-technical innovation. ER -