TY - BOOK ID - 4864811 TI - Achieving Competitive Advantage through Quality Management AU - Peris-Ortiz, Marta. AU - Álvarez-García, José. AU - Rueda-Armengot, Carlos. PY - 2015 SN - 9783319172514 3319172506 9783319172507 3319172514 PB - Cham : Springer International Publishing : Imprint: Springer, DB - UniCat KW - Economics/Management Science. KW - Business Strategy/Leadership. KW - Production/Logistics/Supply Chain Management. KW - Innovation/Technology Management. KW - Economics. KW - Economie politique KW - Quality control -- Auditing. KW - Quality control -- Management. KW - Management KW - Business & Economics KW - Management Theory KW - Quality control KW - Management. KW - Auditing. KW - Business. KW - Leadership. KW - Industrial management. KW - Production management. KW - Business and Management. KW - Operations Management. KW - Factory management KW - Industrial engineering KW - Reliability (Engineering) KW - Sampling (Statistics) KW - Standardization KW - Quality assurance KW - Quality of products KW - Administration KW - Industrial relations KW - Organization KW - Manufacturing management KW - Industrial management KW - Ability KW - Command of troops KW - Followership KW - Business administration KW - Business enterprises KW - Business management KW - Corporate management KW - Corporations KW - Industrial administration KW - Management, Industrial KW - Rationalization of industry KW - Scientific management KW - Business KW - Industrial organization UR - https://www.unicat.be/uniCat?func=search&query=sysid:4864811 AB - This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors.  In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers. ER -