TY - BOOK ID - 36750021 TI - Making work visible AU - Szymanski, Margaret H AU - Whalen, Jack PY - 2011 SN - 052119072X 0521176654 1139075489 9786613112415 1139077740 1139082302 0511921365 1283112418 1139069721 1139080032 1139063219 1107213762 9781139077743 9781139080033 9780511921360 9780521190725 9780521176651 9781139069724 PB - Cambridge Cambridge University Press DB - UniCat KW - Business, Economy and Management KW - Business Management KW - Organizational learning KW - Knowledge management KW - Human engineering KW - Work KW - Social aspects KW - Xerox Corporation KW - Management. KW - Employees. KW - Industry (Psychology) KW - Method of work KW - Work, Method of KW - Human behavior KW - Labor KW - Occupations KW - Work-life balance KW - Ergonomics KW - Human factors in engineering design KW - Bioengineering KW - Environmental engineering KW - Industrial engineering KW - Human comfort KW - Human-robot interaction KW - Management of knowledge assets KW - Management KW - Information technology KW - Intellectual capital KW - Learning organizations KW - Learning KW - Communities of practice KW - Haloid Xerox, Inc. KW - Apprentissage organisationnel KW - Gestion des connaissances KW - Ergonomie KW - Travail KW - Case studies. KW - Etudes de cas KW - Cas, Etudes de KW - Aspect social UR - https://www.unicat.be/uniCat?func=search&query=sysid:36750021 AB - In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies showing how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about conducting ethnographically grounded work practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves. ER -