TY - BOOK ID - 36749756 TI - Organizations and unusual routines AU - Rice, Ronald E AU - Cooper, Stephen D PY - 2010 SN - 0521768640 1107683149 9786612943607 0511859686 0511858817 0511860552 0511857071 0511779887 128294360X 0511857942 1107217857 0511861958 9780511860553 9780511858819 9780521768641 9780511857942 9780511779886 9781107683143 9781107217850 9780511861956 6612943602 9780511859687 9780511857072 PB - Cambridge New York Cambridge University Press DB - UniCat KW - Business, Economy and Management KW - Business Management KW - Organizational behavior. KW - Organizational change. KW - Organizational learning. KW - Learning organizations KW - Learning KW - Communities of practice KW - Knowledge management KW - Change, Organizational KW - Organization development KW - Organizational development KW - Organizational innovation KW - Management KW - Organization KW - Manpower planning KW - Behavior in organizations KW - Psychology, Industrial KW - Social psychology KW - Organizational behavior KW - Organizational change KW - Organizational learning KW - E-books KW - Comportement organisationnel KW - Changement organisationnel KW - Apprentissage organisationnel UR - https://www.unicat.be/uniCat?func=search&query=sysid:36749756 AB - Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. They are unusual because they are not intended or beneficial, and because they are generally pervasive but individually infrequent. They are routines because they become systematic as well as embedded in ordinary functions. Using a wide range of case studies and interdisciplinary research, this book provides researchers and practitioners with a new vocabulary for identifying, understanding, and dealing with this pervasive organizational phenomenon, in order to improve worker and customer satisfaction as well as organizational performance. ER -