TY - BOOK ID - 32749080 TI - Human factors in healthcare : level one PY - 2014 SN - 9780199670604 0199670609 PB - Oxford, UK ; New York, NY : Oxford University Press, DB - UniCat KW - Medical Errors KW - Safety Management KW - Medical errors KW - Patients KW - Erreurs médicales KW - prevention & control KW - methods KW - Prevention. KW - Safety measures KW - Prévention KW - Sécurité KW - Mesures KW - prevention & control. KW - methods. UR - https://www.unicat.be/uniCat?func=search&query=sysid:32749080 AB - The majority of errors, litigation, and complaints in the health service are due to 'human factors', yet the term is still not widely understood and is sometimes used interchangeably to refer to team training or communication skills. Although including these, the subject of 'human factors' goes far beyond this to look at systems, environmental influences, and interactions with equipment, in addition to self-awareness and human interaction. All of these aspects are captured in Human Factors in Healthcare and are built into a new framework: the SHEEP model, which breaks down into five key areas: Systems, Human Interaction, Environment, Equipment, and Personal, providing a structured way to focus on adopting 'safety positive' behaviours. Written in a clear and engaging way, the book is ideal for clinicians and non-clinicians alike. Through the use of relevant real world healthcare examples and exercises the book encourages interaction and thinking, as well as illustrating how mistakes can be avoided. The book also sets out ways on how to improve the experience of patients and staff across healthcare, in particular focusing on how to improve patient safety. In light of regular news reports about patient care, Human Factors in Healthcare presents a timely and proactive approach to these issues and is essential reading for doctors, nurses, managers, and everyone working in the healthcare profession. ER -