TY - BOOK ID - 32281919 TI - Blueprints for service quality : the Federal Express approach PY - 1991 SN - 0814423477 PB - New York : AMA Membership Publications Division, American Management Association, DB - UniCat KW - Express service KW - Messageries KW - Employees KW - Quality control KW - Personnel KW - Qualité KW - Contrôle KW - Federal Express Corporation KW - Management KW - Gestion KW - Courier service KW - Delivery services, Package KW - Overnight delivery service KW - Package delivery services KW - Parcel delivery services KW - Delivery of goods KW - Federal Express (Firm) KW - FedEx (Firm : 1971-1998) KW - Flying Tiger Line KW - FDX Corporation KW - Management. UR - https://www.unicat.be/uniCat?func=search&query=sysid:32281919 AB - ER -