TY - BOOK ID - 30668872 TI - Relationship and resource management in operations PY - 2002 SN - 1281013935 9786611013936 0080498019 0750654880 9780750654883 9781429484312 1429484314 9780080498010 9781281013934 PB - Burlington, MA : Butterworth-Heinemann, DB - UniCat KW - Financial services industry KW - Management. UR - https://www.unicat.be/uniCat?func=search&query=sysid:30668872 AB - 'Relationship and Resource Management in Operations' explains in practical terms the importance of the business relationships with internal and external counterparts while demonstrating how things can go wrong and what causes the situation. The authors examine the need to instil cultures in the team focusing on client service, risk and cost effectiveness. The text covers, via practical examples, the kind of scenario managers or supervisors might face in their role and shows what decisions could and should be made. The operations function in a financial organization is crucial to th ER -