TY - BOOK ID - 2600835 TI - Effective benchmarking learning from the best PY - 1996 SN - 0412714906 PB - London Weinheim New York Chapman & Hall DB - UniCat KW - Benchmarking (Management) KW - Total quality management KW - Etalonnage concurrentiel KW - Qualite totale KW - Case studies KW - Cas, Etudes de KW - Computer networks KW - Management UR - https://www.unicat.be/uniCat?func=search&query=sysid:2600835 AB - This book provides the reader with inside knowledge about the application and workability of the concept of benchmarking in different industrial contexts. It takes a practical approach, including case studies in benchmarking applications from a cross-section of industry and commerce, and promotes state-of-the-art thinking and innovation through the use of benchmarking. It is the key text for senior managers, project teams, trainers and consultants in benchmarking and quality management. Effective Benchmarking features include: 20 case studies from nine different sectors; evidence that benchmarking can help achieve competitive advantage; numerous tips and useful information. ER -