TY - BOOK ID - 218413 TI - Services science : fundamentals, challenges and future developments AU - Stauss, Bernd. AU - Roland Berger Strategy Consultants. PY - 2008 SN - 1281116769 9786611116767 3540744894 PB - Berlin ; New York : Springer, DB - UniCat KW - Service industries KW - Research KW - Industries KW - Business. KW - Industrial organization. KW - Management. KW - Business and Management, general. KW - Industrial Organization. KW - Administration KW - Industrial relations KW - Organization KW - Industrial concentration KW - Industrial management KW - Industrial sociology KW - Trade KW - Economics KW - Management KW - Commerce KW - Management science. KW - Quantitative business analysis KW - Problem solving KW - Operations research KW - Statistical decision UR - https://www.unicat.be/uniCat?func=search&query=sysid:218413 AB - The service sector has dominated advanced economies for years. In many countries, it accounts for more than 70% of gross domestic product, and approximately the same percentage of all employees work in this sector. To reflect the economic relevance of the service sector, services science must be established as an academic discipline. But the path in pursuit of this goal is riddled with challenges, especially in the fields of services research, service-oriented education and service-related collaborations. This book includes detailed articles and short statements on each field, written by academics and experts. They explain which challenges need to be met by research and academic training in the services community of the 21st century. The contributions contained in this book reflect the content of presentations and statements given at the first German Services Science Conference. ER -