TY - BOOK ID - 187369 TI - Keeping score: using the right metrics to drive world-class performance PY - 1996 SN - 0814403271 PB - New York Amacom DB - UniCat KW - Business policy KW - Customer services KW - Industrial efficiency KW - Job satisfaction KW - Organizational effectiveness KW - Evaluation. UR - https://www.unicat.be/uniCat?func=search&query=sysid:187369 AB - ER -