TY - THES ID - 148642915 TI - Formalisation d'un guide méthodologique sur l'optimisation des processus AU - Talmasse, Eugénie AU - Van Caillie, Didier AU - Heng, Samedi AU - Mawhin, Marie AU - Landercy, Simon-Pierre PY - 2020 PB - Liège Université de Liège (ULiège) DB - UniCat KW - Process – Business process management – Business process improvement – Methodology KW - Sciences économiques & de gestion > Gestion des systèmes d'information UR - https://www.unicat.be/uniCat?func=search&query=sysid:148642915 AB - The project takes place in Consultis, a consulting firm that provides strategic and operational advice in organizational management. This SME has a growth strategy for the coming years, and therefore Consultis wishes to document its procedures in order to train its future new employees. The aim of the project is to create a methodological guide on process optimization. Optimizing means making improvements to the process in order to increase its effectiveness and efficiency. 

The methodology therefore describes the key steps for optimizing a process, and thus moving from the as is process to the to be process. There are four phases. First of all, the consultant starts by agreeing with the client on the processes to be optimized and the performance objectives to be achieved. Next, the process improvement team takes stock of the current situation and all the problems that impact the performance of the process. After analyzing the dysfunctions, it improves the process by acting on their causes and finally prepares an action plan in order to lead the change successfully. 

In order to build and continuously improve this methodological guide, the PDCA methodology « Plan Do Check & Act » has been followed. After framing the project, a literature review and a benchmarking were carried out in order to improve Consultis' practices and thus develop the new version of the methodology. This methodology was progressively evaluated on the basis of a proof of concept. Indeed, each step mentioned in the methodology was applied to the UEL mission. After having adapted and continuously improved it, the final methodology was finally described in a methodological guide. This also includes a description of all the activities that make up the phases, as well as an explanation of the relevant tools and techniques that enable consultants to carry out process optimization mission from start to finish. The roles of all stakeholders as well as the results expected at the end of each phase are also mentioned in this guide. ER -