TY - BOOK ID - 148614462 TI - What great service leaders know & do AU - Heskett, James L. AU - Sasser, William Earl AU - Schlesinger, Leonard A. PY - 2015 SN - 9781459697027 PB - Oakland (Calif.) Berrett-Koehler DB - UniCat UR - https://www.unicat.be/uniCat?func=search&query=sysid:148614462 AB - ER -