TY - BOOK ID - 147371891 TI - De FSM-Methode. AU - Bon, Jan van. AU - Hoving, Wim. PY - 2017 SN - 9401802009 PB - Hertogenbosch : Van Haren Publishing, DB - UniCat KW - Support services (Management) KW - Business requirements analysis. UR - https://www.unicat.be/uniCat?func=search&query=sysid:147371891 AB - The book 'De FSM-methode' by Jan van Bon and Wim Hoving explores the Functional Service Management (FSM) method, designed to enhance functional management practices within organizations. FSM serves as a bridge between business requirements and IT service management, focusing on managing rather than executing functional management tasks. The book emphasizes a methodical approach using best practices from frameworks like BiSL. It targets professionals involved in functional management, providing a structured methodology to improve processes and demonstrate the value added by functional management. The FSM approach is adaptable, allowing for incremental improvements tailored to specific organizational needs. ER -