TY - BOOK ID - 1462443 TI - Getting things done at work : the discourse of power in workplace interaction PY - 2004 SN - 9027253668 1588115216 9786612255083 1423772385 9027295387 1282255088 9781423772385 9789027295385 PB - Amsterdam Benjamins DB - UniCat KW - Business policy KW - English language KW - Pragmatics KW - New Zealand KW - Communication in organizations KW - Communication in management KW - Oral communication KW - Power (Social sciences) KW - Communication dans les organisations KW - Communication en gestion KW - Communication verbale KW - Anglais (Langue) KW - Pouvoir (Sciences sociales) KW - Discourse analysis. KW - Analyse du discours KW - BUSINESS & ECONOMICS KW - Management KW - Management Theory KW - Business & Economics KW - Empowerment (Social sciences) KW - Political power KW - Oral transmission KW - Speech communication KW - Verbal communication KW - Organizational communication KW - Communication in industry KW - Managerial communication KW - Exchange theory (Sociology) KW - Political science KW - Social sciences KW - Sociology KW - Consensus (Social sciences) KW - Communication KW - Organization KW - Germanic languages UR - https://www.unicat.be/uniCat?func=search&query=sysid:1462443 AB - The linguistic study of workplace language is a new and exciting area of research. This book explores the expression of power in a New Zealand workplace through examination of 52 everyday interactions between four women and their colleagues. The main focus of this research is the expression of three types of "control acts", i.e., directives, requests and advice. The women include two managers who demonstrate an interactive participative style of management. They tend to minimise rather than exert power, although their status is still evident in their speech. The study is original in its combination of a quantitative and a qualitative approach, as well as in its combination of a detailed categorisation of head acts and an analysis of context and role relationships. Through the design of the study and the methodology used, the results which are brought forward challenge earlier research both on power and control acts. The data analyzed is drawn from the Wellington Language in the Workplace Project. ER -