TY - BOOK ID - 145453669 TI - Service quality AU - Zeithaml, Valarie A. AU - Parasuraman, A. PY - 2004 SN - 0965711439 PB - Cambridge, Mass. : Marketing Science Institute, DB - UniCat KW - Services KW - Customer services KW - Evaluation KW - Quality control. KW - Evaluation. UR - https://www.unicat.be/uniCat?func=search&query=sysid:145453669 AB - ER -