TY - BOOK ID - 14466321 TI - The official introduction to the ITIL service lifecycle. PY - 2007 SN - 9780113310616 PB - London Stationery Office, DB - UniCat KW - Information technology KW - -Information technology KW - -004 KW - IT (Information technology) KW - Technology KW - Telematics KW - Information superhighway KW - Knowledge managementManagement KW - Quality control KW - Knowledge management KW - Management UR - https://www.unicat.be/uniCat?func=search&query=sysid:14466321 AB - ER -