TY - BOOK ID - 142833662 TI - Feedback die werkt : Hoe u uw boodschap kunt opbouwen en overbrengen PY - 2008 SN - 1604917555 1281856029 9786611856021 1604910402 PB - Greensboro, N.C. : Center for Creative Leadership, DB - UniCat KW - Supervision of employees. KW - Feedback (Psychology) UR - https://www.unicat.be/uniCat?func=search&query=sysid:142833662 AB - Effective feedback, whether it's meant for your boss, your peers, or your direct reports, is built around three ideas. One, focus on the situation. Two, describe the other person's behavior you observed in that situation. And third, describe the impact that behavior had on you. The result is a message that is clear and that can inspire action and productive change. ER -