TY - BOOK ID - 142824979 TI - Managing the unexpected : sustained performance in a complex world AU - Weick, Karl E. AU - Sutcliffe, Kathleen M. PY - 2015 SN - 1523130644 111886249X 1119175836 1118862457 PB - Hoboken, New Jersey : Wiley, DB - UniCat KW - Crisis management. KW - Leadership. KW - Industrial management. UR - https://www.unicat.be/uniCat?func=search&query=sysid:142824979 AB - Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by organizational actions, this critical book focuses on why some organizations are better able to sustain high performance in the face of unanticip ER -