TY - BOOK ID - 142824012 TI - Managing and improving quality : integrating quality, statistical methods and process control PY - 2016 SN - 163157342X 9781631573422 PB - New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, DB - UniCat KW - Quality of products. KW - Quality control. KW - capability analysis KW - common cause of variation KW - control charts KW - control charts for attributes KW - control charts for variables KW - control limits KW - cost of quality KW - lean six sigma KW - pattern analysis KW - p-chart KW - process spread KW - process variation KW - rational subgroup KW - R-Chart KW - run charts KW - s-chart KW - Six Sigma KW - special causes of variation KW - specification limits KW - statistical process control KW - three-sigma limits KW - total quality management (TQM) KW - x- chart UR - https://www.unicat.be/uniCat?func=search&query=sysid:142824012 AB - Quality is a discipline that focuses on product and service excellence. This book is about improving the quality of products and services. The improved quality and reliability lead to higher perceived value and increased market share for a company, thereby increasing revenue and profitability. The book discusses the concepts and dimensions of quality, costs of poor quality, the importance of quality in this highly competitive global economy, and quality programs--Six Sigma and Lean Six Sigma that focus on improving quality in industries. The text integrates quality concepts, statistical methods, and one of the major tools of quality--Statistical Process Control (SPC)--a major part of Six Sigma control phase. A significant part of the book is devoted to process control and the tools of SPC--control charts--used for monitoring, controlling, and improving the processes by identifying the causes of process variation. The fundamentals of control charts, along with SPC techniques for variables and attributes, and process capability analysis and their computer applications are discussed in detail. This book fills a gap in this area by showing the readers comprehensive and step-wise solutions to model and solve quality problems using computers. ER -