TY - BOOK ID - 142821261 TI - Feedback That Works : How to Build and Deliver Your Message (German) PY - 2013 SN - 1281856010 9786611856014 1604910399 PB - Greensboro, North Carolina : Center for Creative Leadership, DB - UniCat KW - Supervision of employees. UR - https://www.unicat.be/uniCat?func=search&query=sysid:142821261 AB - Effective feedback, whether it's meant for your boss, your peers, or your direct reports, is built around three ideas. One, focus on the situation. Two, describe the other person's behavior you observed in that situation. And third, describe the impact that behavior had on you. The result is a message that is clear and that can inspire action and productive change. ER -