TY - BOOK ID - 139042116 TI - People-centric skills : interpersonal and communication skills for financial professionals PY - 2020 SN - 1119669332 1119669316 PB - Hoboken, New Jersey : Wiley, DB - UniCat KW - Communication in organizations. KW - Interpersonal communication. KW - Auditor-client relationships. KW - Conflict management. KW - Problem solving. KW - Corporate culture. UR - https://www.unicat.be/uniCat?func=search&query=sysid:139042116 AB - "Business leaders consistently list communication and critical thinking and the required skills for an employee to be successful. As Generation Z is entering the work force, the communication gap between Z and Boomers or Generation X is widening significantly. People-Centric Skills 2.0 takes our readers through the second journey with our main character, Dalton Zimmer, who is a professional speaker/trainer and executive coach. Dalton takes readers through challenging situations and strategies how to handle each. Key points discussed and highlighted include: Managing employees with different goals and objectives; Promoting and marketing the goals and objectives of internal auditing; Keys to effective exit conferences; How to overcome cultural differences and be successful in a multi-cultural organization. New to this edition is a discussion of generation gaps and how to bridge those gaps through communication"-- ER -