TY - BOOK ID - 138678855 TI - Problem management PY - 2014 SN - 1780172435 1780172419 1780172427 9781780172439 9781780172422 1780172443 9781780172446 9781780172415 PB - London DB - UniCat KW - Problem solving KW - Economic aspects. UR - https://www.unicat.be/uniCat?func=search&query=sysid:138678855 AB - Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses. ER -