TY - BOOK ID - 137855205 TI - The reinventor's fieldbook : tools for transforming your government AU - Osborne, David AU - Plastrik, Peter PY - 2000 SN - 0787943320 PB - San Francisco (Calif.): Jossey-Bass DB - UniCat KW - Administrative agencies KW - Bureaucracy KW - Customer relations KW - Entrepreneurship KW - Government productivity KW - Management KW - Bureaucracy. KW - Customer relations. KW - Entrepreneurship. KW - Government productivity. KW - Management. UR - https://www.unicat.be/uniCat?func=search&query=sysid:137855205 AB - ER -