TY - BOOK ID - 137576151 TI - Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention AU - Hansen, Ursula AU - Hennig-Thurau, Thorsten PY - 2000 SN - 3540669426 PB - Berlin Springer DB - UniCat KW - Customer relations KW - Customer services KW - Relationship marketing KW - Management KW - Management UR - https://www.unicat.be/uniCat?func=search&query=sysid:137576151 AB - ER -