TY - BOOK ID - 136952429 TI - Managing quality : managerial and critical perspectives PY - 2003 SN - 0761969047 PB - London Sage DB - UniCat KW - Total quality management KW - Total quality management KW - Total quality management UR - https://www.unicat.be/uniCat?func=search&query=sysid:136952429 AB - ER -