TY - BOOK ID - 136317048 TI - Action Plan for Strengthening Financial Services Consumer Protection in Azerbaijan AU - Prouza, Tomaa. AU - Izaguirre, Juan C. AU - Mundy, Shaun. PY - 2009 PB - Washington, D.C. : The World Bank, DB - UniCat KW - Administrative Costs KW - Arbitrage KW - Bank Accounts KW - Banking Sector KW - Capacity Building KW - Capital Markets KW - Collateral KW - Consumer Protection KW - Consumers KW - Corporate Governance KW - Debt Markets KW - E-Business KW - Emerging Markets KW - Finance and Financial Sector Development KW - Financial and Private Sector Development KW - Financial Institutions KW - Financial Literacy KW - Financial Services KW - Insurance KW - Interest Rates KW - Legislation KW - Life Insurance KW - Microfinance Institutions KW - Mortgages KW - Other Financial and Private Sector Development KW - Outsourcing KW - Penalties KW - Private Sector Development KW - Regulators KW - Savings KW - Securities UR - https://www.unicat.be/uniCat?func=search&query=sysid:136317048 AB - This Action Plan is based on the World Bank's Technical Note on Consumer Protection and Financial Literacy in Azerbaijan published in June 2009. The Action Plan focuses on the Legal and Regulatory Issues of the Technical Note's Key Findings and Recommendations, proposing specific actions for Azerbaijani authorities, financial institutions and consumer organizations so that consumer protection is strengthened and made more effective and efficient. The Action Plan should be the base upon which specific legal changes should be drafted and against which their implementation should be evaluated. Beside the Technical Note itself, the Action Plan draws on best international practices and experiences of regulators and supervisors that have tried to introduce improved consumer protection in their countries. It should also be noted that a well-balanced consumer protection regime serves also the interest of financial institutions as it provides them with better informed clients and also makes sure that clients understand their obligations under the contracts they signed. The Action Plan is divided into five parts that cover the key areas based on the recommendations of the Technical Note: (a) Legal Mandate, (b) Effective Supervision and Regulation, (c) Disclosure of Information, (d) Business Practices, and (e) Dispute Resolution. ER -