TY - BOOK ID - 136283543 TI - Handbook of public quality management AU - Leitner, Peter M. AU - Stupak, Ronald J. PY - 2001 SN - 0824704150 PB - New York (N.Y.): Dekker DB - UniCat KW - Total quality management in government UR - https://www.unicat.be/uniCat?func=search&query=sysid:136283543 AB - ER -