TY - BOOK ID - 136265631 TI - Building a customer service culture : the seven ServiceElements of customer success AU - Martinez, Mario AU - Hobbi, Bob. PY - 2008 SN - 1607528274 9781607528272 PB - Charlotte, N.C. : Information Age Pub., DB - UniCat KW - Customer services. KW - Customer services KW - Management. UR - https://www.unicat.be/uniCat?func=search&query=sysid:136265631 AB - Plaintext description. ER -