TY - BOOK ID - 136196737 TI - Managing the total customer experience: Air Products & Chemicals case study PY - 2005 PB - [Place of publication not identified] American Productivity & Quality Center APQC DB - UniCat KW - Air Products and Chemicals, inc. UR - https://www.unicat.be/uniCat?func=search&query=sysid:136196737 AB - ER -