TY - BOOK ID - 135306124 TI - Utility of the Future : Taking Water and Sanitation Utilities Beyond the Next Level AU - Lombana Cordoba, Camilo. AU - Perez Penalosa, Federico. AU - Sadik, Norhan. AU - Saltiel, Gustavo. PY - 2021 PB - Washington, D.C. : The World Bank, DB - UniCat KW - Sanitation and Sewerage KW - Small Private Water Supply Providers KW - Sustainability KW - Sustainable Development Goals KW - Town Water Supply and Sanitation KW - Urban Water Supply and Sanitation KW - Water Pricing and Subsidies KW - Water Supply and Sanitation KW - Water Supply and Sanitation Governance and Institutions KW - Water Utilities UR - https://www.unicat.be/uniCat?func=search&query=sysid:135306124 AB - The sustainable development goal for water and sanitation to ensure availability and sustainable management of water and sanitation for all is a lofty goal. Worldwide, 2.4 billion people remain without access to improved sanitation and nearly 0.7 billion remain without access to improved drinking water sources. Those who have access to water supply and sanitation (WSS) services often must cope with intermittent water supply, sewerage system overflows, and poor customer service. Poor service frequently stems from a vicious cycle of dysfunctional political environments and inefficient practices. Global forces - including climate change, water scarcity, population growth, and rapid urbanization - exacerbate these challenges in providing high-quality, sustainable WSS service delivery. Therefore, WSS utilities require a new approach to planning and sequencing reforms to provide WSS services in a sustainable manner. The utility of the future (UoF) program provides this new approach and was designed in a way that builds on the extensive body of knowledge on utility performance improvement. Chapter one gives introduction. Chapter two defines the UoF concept, the determinants of success, and the analytical basis of the program. Chapter three presents the methodology developed specifically to conduct the diagnostic assessment and determine the utility's desired maturity level. Chapter four presents a 15-step approach to translating the results of the diagnostic assessment into a prioritized and sequenced action plan. ER -