TY - BOOK ID - 135109225 TI - Redressing Grievances and Complaints Regarding Basic Service Delivery PY - 2011 PB - Washington, D.C., The World Bank, DB - UniCat KW - Administrative Law KW - Basic Services KW - Corruption & Anticorruption Law KW - Governance KW - Governance Indicators KW - Health Monitoring & Evaluation KW - Law and Development KW - Public Sector Corruption & Anticorruption Measures KW - Public Sector Development KW - Public Sector Regulation UR - https://www.unicat.be/uniCat?func=search&query=sysid:135109225 AB - Redress procedures are important for basic fairness. In addition, they can help address principal-agent problems in the implementation of social policies and provide information to policy makers regarding policy design. To function effectively, a system of redress requires a well-designed and inter-linked supply of redress procedures as well as, especially if rights consciousness is not well-developed in a society, a set of organizations that stimulate and aggregate demand for redress. On the supply side, this paper identifies three kinds of redress procedures: administrative venues within government agencies, independent institutions outside government departments, and courts. On the demand side, the key institutions are nongovernmental organizations/civil society organizations and the news media, both of which require a receptive political and economic climate to function effectively. Overall, procedures for redressing grievances and complaints regarding basic service delivery are under-developed in many countries, and deserve further analysis, piloting, and support. ER -