TY - BOOK ID - 135069024 TI - Total quality management : text, cases, and readings. AU - Ross, Joel E. AU - Perry, Susan PY - 1999 SN - 157444266X PB - Boca Raton St. Lucie DB - UniCat KW - Total quality management KW - Total quality management UR - https://www.unicat.be/uniCat?func=search&query=sysid:135069024 AB - ER -