TY - BOOK ID - 134748308 TI - Equality in managing service delivery PY - 1998 SN - 0335197299 PB - Buckingham Open university press DB - UniCat KW - Customer services KW - Discrimination KW - Moral and ethical aspects UR - https://www.unicat.be/uniCat?func=search&query=sysid:134748308 AB - ER -