TY - BOOK ID - 133562359 TI - Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies PY - 1997 SN - 0787902993 PB - San Francisco : Jossey-Bass, DB - UniCat KW - Benchmarking (Management) KW - Total quality management in government KW - Etalonnage concurrentiel KW - Qualité totale dans l'administration publique UR - https://www.unicat.be/uniCat?func=search&query=sysid:133562359 AB - ER -