TY - GEN digital ID - 131786785 TI - Business Process Management : 18th International Conference, BPM 2020, Seville, Spain, September 13–18, 2020, Proceedings AU - Fahland, Dirk AU - Ghidini, Chiara AU - Becker, Jörg AU - Dumas, Marlon PY - 2020 SN - 9783030586669 PB - Cham Springer International Publishing DB - UniCat KW - Information retrieval KW - Methodology of economics KW - Business management KW - Business economics KW - Programming KW - Computer architecture. Operating systems KW - Information systems KW - Artificial intelligence. Robotics. Simulation. Graphics KW - financieel management KW - MIS (management informatie systeem) KW - applicatiebeheer KW - apps KW - informatiesystemen KW - e-commerce KW - KI (kunstmatige intelligentie) KW - architectuur (informatica) UR - https://www.unicat.be/uniCat?func=search&query=sysid:131786785 AB - This book constitutes the proceedings of the 18th International Conference on Business Process Management, BPM 2020, held in Seville, Spain, in September 2020. The conference was held virtually due to the COVID-19 pandemic. The 27 full papers included in this volume were carefully reviewed and selected from 125 submissions. Two full keynote papers are also included. The papers are organized in topical sections named: foundations; engineering; and management. ER -