TY - GEN digital ID - 131759845 TI - Crisis management at the speed of the internet : trend report AU - Hayes, Bob AU - Kotwica, Kathleen PY - 2013 SN - 9780124115910 0124115918 PB - Boston Security Executive Council DB - UniCat KW - Business policy UR - https://www.unicat.be/uniCat?func=search&query=sysid:131759845 AB - Provides an overview of the potentially harmful impact of social media communication on corporate reputation, explores examples of companies that have experienced this kind of impact, and describes practical, strategic methods for mitigating and resolving a crisis, including cross-functional team readiness and internal communications training. ER -