TY - BOOK ID - 128834379 TI - The BPI blueprint : a step by step guide to make your business process improvement. Projects simple, structured, and successful AU - Sweet, Shelly AU - Silver, Bruce PY - 2014 SN - 9780982368138 PB - Aptos : Cody-Cassidy press, DB - UniCat UR - https://www.unicat.be/uniCat?func=search&query=sysid:128834379 AB - ER -