TY - BOOK ID - 128308741 TI - From products to services : insight and experience from companies which have embraced the service economy PY - 2008 SN - 9780470026687 0470026685 PB - Chichester, England ; Hoboken, NJ John Wiley & Sons DB - UniCat KW - Customer services. KW - New products. KW - Service industries. KW - Customer services KW - New products KW - Service industries UR - https://www.unicat.be/uniCat?func=search&query=sysid:128308741 AB - ER -