TY - BOOK ID - 127844599 TI - Customer relationship management : making hard decisions with soft numbers AU - Anton, Jon AU - Monger, Jodie E. PY - 1996 SN - 0134384741 PB - Upper Saddle River (N.J.) Prentice-Hall DB - UniCat KW - Arbeids- en organisatiepsychologie KW - Customer relations KW - Verkoops- en reclamepsychologie. KW - Management KW - Case studies. KW - Statistical models. KW - Management&delete& KW - Case studies KW - Statistical models UR - https://www.unicat.be/uniCat?func=search&query=sysid:127844599 AB - ER -