TY - BOOK ID - 1259328 TI - Delivering quality service : balancing customers perceptions and expectations. AU - Zeithaml, Valarie A.. AU - Berry, Leonard L. AU - Parasuraman, A.. PY - 1990 SN - 0029357012 9780029357019 PB - New York Free Press DB - UniCat KW - Marketing KW - Customer services KW - Service industries KW - Quality control KW - Mathematical models KW - 658.81 KW - 658.56 KW - 659.011 KW - 658.115.4 KW - -#SBIB:35H511 KW - #SBIB:35H201 KW - #SBIB:IO KW - Mathématiques Wiskunde KW - Performance Prestatie KW - Qualité Kwaliteitszorg KW - Contrôle Controle KW - Client Klant KW - AA / International- internationaal KW - 650 KW - Industries KW - Customer service KW - Service, Customer KW - Service (in industry) KW - Services, Customer KW - Technical service KW - Customer relations KW - Sales organization KW - Quality control. Control of tool issue, materials, products etc. KW - Publicity. Information work. Public relations--?.011 KW - Industrie studies industriële goederen. Services and related industries KW - -Mathematical models KW - Kwaliteit van het openbaar bestuur KW - Overheidsmanagement: technieken KW - Theorieën en grondbeginselen. Management. KW - Customer services. KW - Mathematical models. KW - 659.011 Publicity. Information work. Public relations--?.011 KW - 658.56 Quality control. Control of tool issue, materials, products etc. KW - 658.81 Sales organization KW - #SBIB:35H511 KW - Quality control&delete& KW - Theorieën en grondbeginselen. Management KW - Quality control. Control of tool issue, materials, products etc KW - Service industries - Quality control - Mathematical models UR - https://www.unicat.be/uniCat?func=search&query=sysid:1259328 AB - ER -