TY - BOOK ID - 110505700 TI - Ghost work : how to stop Silicon Valley from building a new global underclass AU - Gray, Mary L. AU - Suri, Siddharth PY - 2019 SN - 0358120578 9780358120575 1328566242 9781328566249 9781328566287 PB - Boston, Mass.: Houghton Mifflin Harcourt, DB - UniCat KW - Labor supply - Effect of automation on KW - Automation - Economic aspects KW - Artificial intelligence - Economic aspects KW - Technological unemployment KW - Labor supply KW - Automation KW - Artificial intelligence KW - Unemployment, Technological KW - Unemployment KW - AI (Artificial intelligence) KW - Artificial thinking KW - Electronic brains KW - Intellectronics KW - Intelligence, Artificial KW - Intelligent machines KW - Machine intelligence KW - Thinking, Artificial KW - Bionics KW - Cognitive science KW - Digital computer simulation KW - Electronic data processing KW - Logic machines KW - Machine theory KW - Self-organizing systems KW - Simulation methods KW - Fifth generation computers KW - Neural computers KW - Economic history KW - Effect of automation on KW - Economic aspects KW - Effect of technological innovations on UR - https://www.unicat.be/uniCat?func=search&query=sysid:110505700 AB - In the spirit of Nickel and Dimed, a necessary and revelatory expose of the invisible human workforce that powers the web—and that foreshadows the true future of work.Hidden beneath the surface of the web, lost in our wrong-headed debates about AI, a new menace is looming. Anthropologist Mary L. Gray and computer scientist Siddharth Suri team up to unveil how services delivered by companies like Amazon, Google, Microsoft, and Uber can only function smoothly thanks to the judgment and experience of a vast, invisible human labor force. These people doing'ghost work'make the internet seem smart. They perform high-tech piecework: flagging X-rated content, proofreading, designing engine parts, and much more. An estimated 8 percent of Americans have worked at least once in this “ghost economy,” and that number is growing. They usually earn less than legal minimums for traditional work, they have no health benefits, and they can be fired at any time for any reason, or none. There are no labor laws to govern this kind of work, and these latter-day assembly lines draw in—and all too often overwork and underpay—a surprisingly diverse range of workers: harried young mothers, professionals forced into early retirement, recent grads who can't get a toehold on the traditional employment ladder, and minorities shut out of the jobs they want. Gray and Suri also show how ghost workers, employers, and society at large can ensure that this new kind of work creates opportunity—rather than misery—for those who do it. ER -