TY - BOOK ID - 100636678 TI - Intelligent Business Process Optimization for the Service Industry PY - 2010 SN - 1000014466 3866444540 PB - KIT Scientific Publishing DB - UniCat KW - Process Flexibility KW - Business Process Modeling KW - Relational Reinforcement Learning KW - Optimization KW - Particle Swarm Optimization UR - https://www.unicat.be/uniCat?func=search&query=sysid:100636678 AB - The company's sustainable competitive advantage derives from its capacity to create value for customers and to adapt the operational practices to changing situations. Business processes are the heart of each company. Therefore process excellence has become a key issue. This book introduces a novel approach focusing on the autonomous optimization of business processes by applying sophisticated machine learning techniques such as Relational Reinforcement Learning and Particle Swarm Optimization. ER -