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If you want to provide an information service that truly fulfils your users' needs, this book is essential reading. The book supports practitioners in developing an information needs analysis strategy and offers the necessary professional skills and techniques to do so.

Library use studies. --- Library users --- Library customers --- Library patrons --- Patrons of libraries --- Readers (Library users) --- Reading public (Library users) --- Users of libraries --- Persons --- Libraries --- Use studies of libraries --- Information services --- Research. --- Information services. --- Needs assessment. --- Assessment of needs --- Need assessment --- Needs analysis --- Needs assessment --- Planning --- Data collection services --- Information brokers --- Information centers --- Information science service organizations --- Information service providers --- Providers of information services --- Information retrieval --- Information science --- Documentation --- Research --- Methodology