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Telephone stations --- Design and construction.

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This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting. .

Consumer complaints. --- Customer relations-Management. --- Call centers. --- Leadership. --- Customer Relationship Management. --- Call Center/Customer Service. --- Business Strategy/Leadership. --- Ability --- Command of troops --- Followership --- Telephone stations --- Customer relations—Management.

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“Nuanced Account Management is a ‘how to’ book. Born out of insights gained over two decades in the B2B industry, the book presents a comprehensive and practical approach to delighting customers and driving profitability. Powerful thoughts expressed in a simple and easy to read style.” — Nitin Paranjpe, President, Homecare, Unilever “Nuanced Account Management is a must read for any B2B salesperson. It provides detailed, specific advice on how to become a more customer-centered advisor in the complex world of business to business transactions.” —Bernie Jaworski, The Peter Drucker Chair in Management, Drucker School of Management, Claremont Graduate University, USA “The art of selling and building a partnership with your client is often undervalued. “Nuanced”, as Bala Shankar describes, is a perfect word that continues the process of building a lasting trust with another business with an existing customer, trust based on all the factors he describes in detail, highs and lows you will face. Experience and differentiation are increasingly keys today and I fully recommend this profound and very practical guide.” —Roger Schmid, Global Innovation Advisor, The Natura Group, USA & Brazil This book is a comprehensive practical guide for account managers, sales teams and account leaders operating in the B2B space. It provides knowledge to excel in developing, growing and retaining top accounts in local and global environments. With a nuanced version of ‘account management’ that will potentially be a game changer, the book offers a personnel-and-process based agenda that can create a ‘competitive advantage’ on its own. Bala Shankar is a consultant and has been an adjunct marketing faculty at the Singapore Management University (SMU) for nearly a decade. He has had 25 years of corporate experience in Asia, Europe, and North America in various sales and account management capacities as a regional and global leader. Bala has also been associated with executive development programs and is a contributing writer to The Business Times, Singapore. He received his MBA from the renowned Indian Institute of Management (IIM), Ahmedabad.

Business. --- Marketing. --- Management. --- Call centers. --- Business and Management. --- Call Center/Customer Service. --- Administration --- Industrial relations --- Organization --- Consumer goods --- Domestic marketing --- Retail marketing --- Retail trade --- Industrial management --- Aftermarkets --- Selling --- Trade --- Economics --- Management --- Commerce --- Marketing --- Telephone stations

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Accompanying CD-ROM includes Adobe Acrobat Reader version 3.01 ; drafts of the XDSL standards, ISDN ; HDSL ; ADSL ; and VDSL.

Digital telephone systems. --- Telephone switching systems, Electronic. --- Digital telephone systems --- Telephone switching systems, Electronic --- 621.391 --- 621.391 General questions of electrical communication engineering. Cybernetics. Information theory. Signal theory --- General questions of electrical communication engineering. Cybernetics. Information theory. Signal theory --- Electronic switching systems (Telephone) --- Electronic systems --- Switching circuits --- Switching theory --- Telephone, Automatic --- Telephone stations --- Telephone systems --- Digital communications --- Telephone switching systems electronic

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Dial just about any toll-free number and chances are you'll be talking to a Filipino. In fact, around the year 2005, the country overtook India as the world's 'voice capital.' 'Lives on the Line' argues that this has nothing to do with wages or accents. Rather, as Jeffrey J. Sallaz shows, there is a perfect match between offshored call centres and educated young Filipinos. For Filipina women and gay Filipinos in particular, call centres are veritable lifelines, and their lives tell us much about contemporary capitalism and the future of work.

Call center agents --- Labor market --- Philippines --- Social conditions --- Call center agents - Philippines --- Labor market - Philippines --- Philippines - Social conditions - 21st century --- Call centers --- Call center customer service agents --- Call center operators --- Call center representatives --- Customer service agents, Call center --- Operators, Call center --- Representatives, Call center --- Employees --- Telephone stations --- Commonwealth of the Philippines --- Feilübin --- Filipinas --- Filippine --- Filippiny --- Firipin --- Philippine Islands --- Pilipinas --- Pʻillipʻin --- Republic of the Philippines --- Republika ng Pilipinas --- RP --- Филиппины --- フィリピン --- فلبين --- Filibbīn --- 菲律宾 --- Philippinen